Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

SERVPRO of Milwaukie/Happy Valley wants to make your water damage process as smooth as possible.  When either the customer or the insurance calls a job into SERVPRO of Milwaukie/Happy Valley, we schedule your initial inspection then. Our trained technicians arrive on time and begin our detailed inspection of your residence or commercial space. This includes checking the source of the loss, all areas of your residence or commercial space to check for moisture within the floor, walls, cabinets, and ceiling as well as taking measurements. This allows us to make a plan of action that will make your space look “Like it never even happened.”

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction